Records Requests Policy

   Dr. J Mark Bickerton, OD                                                 Ph: 804-843-9030          

    3180 King William Ave                                                  Fax: 804-843-9031

    West Point, VA 23181                                                  westpointvision.com

   Facebook @westpointvisioncare                           [email protected]


 

Request for Medical Records Policy and Information

 

Dear Valued Patient:

If you need a copy of your records or them sent to another doctor, we are happy to provide this service for you. Please be advised that your request will take anywhere from 5-10* business days to process.

Due to HIPAA regulations compliance, we are NOT able to provide records on demand upon walk-in or over the phone. Please note that we legally only maintain records for a period of 5 years from the last date of service. If you are outside of that time frame, your records have been securely destroyed in compliance with HIPAA.

Records requests may be subject to a processing fee not to exceed $8. This fee is to cover costs of labor, supplies, preparation and submission or mailing of your records.

*If your record is more than 2 years old or has been transferred from another office location, the processing time may take up to 30 days, as files are moved to secure storage off-site and must be retrieved in order to process your request. We appreciate your understanding and thank you for choosing us for your vision care needs.

**If you are only looking to receive a copy of your glasses or contacts prescription, please note that most prescriptions are valid for only one year. If your prescription is expired, we cannot issue it to you again, as it is no longer valid. If it has been longer than a year since your last exam, your prescription is likely expired and you would need to obtain a new annual exam for an updated prescription. You are welcome to schedule an exam with us by submitting a request here on our website or calling our office for an appointment.


Sarah Mason-Barkalow                             Dr. Mark Bickerton 

Office Manager                                           Optometrist, Owner

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Hours of Operation

Office Hours & Exam Appointments

West Point Office

Monday:

10:00 am-2:00 pm

Optical Store Open, Administrative Services Available

Exams by Appointment Only

Tuesday:

10:00 am-2:00 pm

Optical Store Open, Administrative Services Available

NO exam appointments

Wednesday:

10:00 am-2:00 pm

Optical Store Open, Administrative Services Available

NO exam appointments

Thursday:

10:00 am-2:00 pm

Optical Store Open, Administrative Services Available

Exams by Appointment Only

Friday:

10:00 am-2:00 pm

Optical Store Open, Administrative Services Available

Exams by Appointment Only

Saturday:

Closed

Sunday:

Closed